To ensure uninterrupted access to Acenci services, please whitelist the following domains and subdomains in your firewall, proxy, and email systems:
Acenci Account domains are always required, as all services use Acenci Account for authentication and application authorisation.
Acenci Account Domains
We generally recommend unblocking all Acenci subdomains on acenci.com
acenci.com
account.acenci.com
api.acenci.com
admin.acenci.com
usercontent-acenci.com
help.acenci.com
cdn.acenci.com
static-cdn.acenci.com
cdn[0-9].acenci.com (e.g., cdn1.acenci.com, cdn2.acenci.com)
Email Domains
acenci.com
PointDash Domains
app.pointdash.co
scores.pointdash.co
api.pointdash.co
usercontent-pointdash.com
cdn.pointdash.co
static-cdn.pointdash.co
cdn[0-9].pointdash.co (e.g., cdn1.pointdash.co, cdn2.pointdash.co)
pointdash.co
pointdash.com.au
Email Domains
pointdash.co
Third-party services
Acenci uses the following third-party services to power our platform. The following domains need to be unblocked on your network's firewall and proxy.
Cloudflare
challenges.cloudflare.com
Atlassian Status Page
acenci.statuspage.io
Intercom
*.intercom.io
*.au.intercom.io
*.intercomassets.com
*.au.intercomassets.com
*.intercom-attachments.com
*.au.intercom-attachments.com
*.intercomcdn.com
*.au.intercomcdn.com
*.au.intercom-mail.com
acenci.au.intercom-mail.com
Ports for Acenci Services
All Acenci services only accept HTTPS connections (port 443) as part of our commitment to security and customer privacy. Any HTTP (port 80) connections will automatically be upgraded to HTTPS.
For the best experience, we recommend allowing both HTTP and HTTPS on your organisation's firewall.
This page is regularly updated. Please check back for the latest technical requirements and recommendations.